Survey options Load unfinished survey Resume later You have completed 0% of this survey default Caution: JavaScript execution is disabled in your browser or for this website. You may not be able to answer all questions in this survey. Please, verify your browser parameters. Please let us know the extent to which you will do the following: 0: Very dissatisfied / 10: Extremely Satisfied 0 1 2 3 4 5 6 7 8 9 10 I will visit Spartoo.co.uk again 0 1 2 3 4 5 6 7 8 9 10 I would recommend Spartoo to family, friends and acquaintances 0 1 2 3 4 5 6 7 8 9 10 How satisfied are you using Spartoo.co.uk? 0: Very dissatisfied / 10: Extremely Satisfied 0 1 2 3 4 5 6 7 8 9 10 Satisfaction 0 1 2 3 4 5 6 7 8 9 10 For what reasons are you dissatisfied after your visits? Select all that apply Please select from 1 to 3 answers. You didn't find the product(s) you were looking for You tried to order but your discount code didn't work The website was not working You could not complete your order Lack of product information The website organisation was confusing Too many unavailable and out of stock items Website was too slow Difficult to contact customer service to get more information Technical problem (error pages, dead links…) Product display problem (zoom problem, product visibility…) Problem with your customer account (logging in, creation…) Unsatisfactory prices / sales Bad product presentation (missing photos, bugs…) Other, please specify: Which products were you unable to find? Please specify the brand, style name, and colour. Product 1: Product 2: Product 3: How would you rate your satisfaction regarding: 0: Very dissatisfied / 10: Extremely Satisfied 0 1 2 3 4 5 6 7 8 9 10 Originality / Website design 0 1 2 3 4 5 6 7 8 9 10 Ease of navigation 0 1 2 3 4 5 6 7 8 9 10 Product presentation 0 1 2 3 4 5 6 7 8 9 10 Quality of product information 0 1 2 3 4 5 6 7 8 9 10 Quality of services provided (free delivery, etc.) 0 1 2 3 4 5 6 7 8 9 10 Brand and product diversity 0 1 2 3 4 5 6 7 8 9 10 Availability of different styles 0 1 2 3 4 5 6 7 8 9 10 Ease of finding the product you were looking for 0 1 2 3 4 5 6 7 8 9 10 Quality / price value 0 1 2 3 4 5 6 7 8 9 10 Product availability 0 1 2 3 4 5 6 7 8 9 10 Product visibility 0 1 2 3 4 5 6 7 8 9 10 Clarity of payment method information 0 1 2 3 4 5 6 7 8 9 10 Clarity of delivery methods and costs 0 1 2 3 4 5 6 7 8 9 10 Before placing an order on Spartoo, what information do you need? Select all that apply Please select from 1 to 3 answers. Detailed product description (dimensions, material, heel height, calf measurement…) Customer reviews Photos of item on a model Sizing advice Aftercare advice Restocking dates Country of manufacture A recommended by Spartoo quality label for certain brands Information about the latest fashion trends Other: You have chosen quality label as additional information. Could you tell us more? If you were running Spartoo, what would you prioritise? Increase our product offerings Make the site more attractive Propose cheaper products Find more brands Give fashion advice Have trendier products Make navigation more efficient Other: How would you define Spartoo in one sentence? What are your recommendations to Spartoo? What do you know about Spartoo? Yes No Customer service is open Monday to Friday 8 am to 5 pm Yes No A space where you can save all of your favourites is available Yes No Delivery is free Yes No Larger sizes are available Yes No Newsletters contain discount offers on hundreds of items Yes No You have 30 days to return an item Yes No Returns are free Yes No Online payment is secure Yes No Sizing advice is shown on products' pages Yes No You can become a privileged member with Spartoo PREMIUM Yes No There are different ways to pay (payment in 3 instalments…) Yes No How did you find out about Spartoo? If you choose 'Other, please specify:' please also specify your choice in the accompanying text field. Via an internet search engine: Google, Yahoo, etc. Via a Spartoo email Via an internet advert Word of mouth Via a paper advert: flyer, catalogue, etc. Via radio advert Via TV advert Via a press article Via publicity poster Via price comparator: Pricerunner, Idealo, Shopstyle, etc. Via a social network: Facebook, Twitter, etc. Via a marketplace (Amazon, etc.) Other, please specify: On average, how often do you visit Spartoo? At least 1 time a week At least 1 time a month At least 1 time every 3 months At least 1 time every 6 months At least 1 time per year Less often Today is my first visit Have you ever made a purchase on Spartoo? Yes No Why haven't you made a purchase on Spartoo? Select all that apply Please select from 1 to 3 answers. Size not available Brand unavailable Only visit to compare prices Unsatisfied with services offered on Spartoo Too expensive Technical problems (error pages, dead links, slow website…) Site organisation too complicated Couldn't use coupon as minimum purchase was too high Waiting for yearly sales Need more information before ordering Don't trust online purchasing You never order online Other, please specify: Next Load unfinished survey Resume later Exit and clear survey Exit and clear survey Please confirm you want to clear your response?
